Sherman Abrams Laboratory dispatches its couriers without calling around.

A Brooklyn lab whose couriers used to be dispatched by phone. Now it's one live map and one dispatch view, with proof at every stop.

Company: Sherman Abrams Laboratory
Industry: Clinical lab, courier service
Where: Brooklyn, New York
Uses: Live map, dispatch, proof of service
Up and running: In one day

Since we started, we have fewer phone calls and less paperwork, and our information is much easier to access. To anyone in logistics I would say: get them now.

Steven GautierSherman Abrams Laboratory

A courier service inside a lab

Sherman Abrams Laboratory is a clinical lab in Brooklyn. Part of its work happens on the road: couriers move between client locations all day, and timing matters.

A phone call for everything

Dispatch used to run on phone calls and an older courier tool. To find a driver, someone called. To hand out a new job, someone called. To confirm a pickup, someone called again. Much of the record-keeping ended up on paper, and with a high volume of jobs and frequent staff changes, it was hard to keep up.

One map, one dispatch view

Now dispatchers see every courier on the live map, and create and assign jobs in one place. Regular pickups are set up once, as a recurring sequence. When staff changes, adding or removing a driver is simple.

Creating a job in Hellotracks dispatch. Example data, not from Sherman Abrams Laboratory.

Proof at every stop

Drivers close each job in the Hellotracks app and record counts, signatures and photos at the stop. Clients can get an automatic email as soon as their job is done. The whole team was tracking and dispatching within a day.

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