Fuel is one of the biggest controllable costs in any delivery or courier operation. And for most businesses, a significant portion of that fuel is wasted - on inefficient routes, unnecessary backtracking, and drivers who don't have a clear optimized plan for the day.

Route optimization is the most direct way to address this. But route planning is only half the picture. The other half is visibility: knowing where your drivers are in real time, how they're progressing through their stops, and being able to respond when the day doesn't go as planned.

This is exactly what Hellotracks is built for.

The Problem With Manual Route Planning

Many delivery and courier businesses still plan routes manually - printing off customer lists, making calls to drivers to relay schedule changes, or relying on drivers to figure out the most efficient order themselves.

The results are predictable. Drivers overlap with each other's territories. Stops are visited in the wrong order. Customers get estimated arrival windows that are often missed. And dispatchers have no real way to know what's actually happening in the field until a driver calls in.

Manual planning also means that when something changes mid-day - a cancelled stop, a new urgent delivery, a driver running late - there's no easy way to reroute without calling around and hoping the driver receives the update.

Stop managing routes manually. See how Hellotracks optimizes your delivery routes in one click.

How Route Optimization Works in Hellotracks

Hellotracks lets dispatchers create jobs for each stop, then optimize the route for each driver with a single action.

The system calculates the most efficient sequence based on the driver's starting location, working hours, expected time at each stop, and travel mode. It takes into account the real road network, not just straight-line distances, so the resulting route reflects actual drive time.

Dispatchers can customize routing settings per driver - including the vehicle type, start and end location, and whether the route should begin based on the driver's working hours or a fixed start time. Routes can handle up to 100 stops per day per driver.

Once the route is set, it's pushed directly to the driver's Hellotracks mobile app. They see each stop in order, with navigation to each location. No phone calls. No printed lists.

Live Visibility on Every Driver

Route planning is most powerful when it's paired with real-time visibility.
Hellotracks gives dispatchers a live map showing every active driver, their current location, and their progress through the day's jobs. Dispatchers can see who's on time, who's running behind, and how far each driver is from their next stop.

When a new urgent delivery comes in, dispatchers can immediately see which driver is closest and in the best position to take it. When a stop gets cancelled, the route can be adjusted without calling the driver - the updated job list appears on their phone.

That real-time connection between the dispatch screen and the driver's app is what makes the difference between a reactive operation and one that can actually stay ahead of the day.
Know where every driver is, right now. See Hellotracks live tracking in action.

Automatic Arrival and Departure Recording

Hellotracks records when drivers arrive at and depart from each stop automatically, using geofencing. There's no need for drivers to manually check in or out - the system registers it when they enter and leave the job location.

This gives dispatchers an accurate picture of how long each stop is taking, which helps refine time estimates for future route planning. It also provides a complete delivery record for every stop - useful for billing, compliance, and handling customer queries about delivery times.

Drivers can also attach photos and complete job forms on their phone at each stop, providing proof of delivery without additional steps.

Reducing Fuel Costs in Practice

The fuel savings from route optimization come from a few different sources.
Fewer miles driven. When stops are sequenced efficiently, drivers travel the shortest practical distance between them. Over a week, a month, or a year, this compounds into meaningful fuel savings.

Less time idling or backtracking. Inefficient routes often result in drivers crossing back over the same ground. Optimization eliminates this.

More stops per driver per day. When routes are efficient and dispatchers have real-time visibility, drivers can complete more stops in the same working day. This means you can serve more customers without adding vehicles or drivers.

Better planning for seasonal fluctuations. Hellotracks pricing is per user per month, so you can add drivers during peak periods and scale back down without being locked into hardware contracts.
Reduce miles, cut fuel costs, and complete more stops per day. Start your free 30-day trial — no credit card required.

Keeping Customers Informed

Customers who are waiting for a delivery or courier want to know when to expect it. Hellotracks allows dispatchers to monitor live ETAs for each stop, so when a customer calls, the answer is always accurate.
Automated notifications can be sent to customers when jobs are completed, giving them confirmation without any manual follow-up from the office.

Give your customers accurate ETAs every time. See how Hellotracks keeps your operation and your customers in sync.

Getting Started

Hellotracks is available from $12.50 per user per month on the Dispatch plan, and there's a free 30-day trial with no credit card required. Your team can be live and dispatching optimized routes the same day you sign up.

Your team can be live and dispatching optimized routes the same day you sign up. Start your free 30-day trial today.

Frequently asked questions

1. How does Hellotracks calculate the most efficient route for each driver?

The system calculates the most efficient stop sequence based on the driver's starting location, working hours, expected time at each stop, and travel mode. It uses the real road network rather than straight-line distances, so the resulting route reflects actual drive time. Routes can handle up to 100 stops per day per driver.

2. What happens when a stop gets cancelled or a new urgent delivery comes in mid-day?

Dispatchers can immediately see which driver is closest and in the best position to take a new delivery. When a stop is cancelled, the route can be adjusted without calling the driver — the updated job list appears directly on their phone through the Hellotracks mobile app.

3. Do drivers need to manually check in and out at each stop?

No. Hellotracks records arrivals and departures automatically using geofencing. When a driver enters or leaves a job location, the system registers it without any manual action. Drivers can also attach photos and complete job forms on their phone at each stop as proof of delivery.

4. How does route optimization actually reduce fuel costs?

Fuel savings come from multiple sources — fewer miles driven through efficient stop sequencing, elimination of backtracking and overlapping territories, and more stops completed per driver per day. Over time, these savings compound into significant reductions in overall fuel spend.

5. How much does Hellotracks cost and how quickly can my team get started?

Hellotracks is available from $12.50 per user per month on the Dispatch plan, with a free 30-day trial and no credit card required. Your team can be live and dispatching optimized routes the same day you sign up.