ServiceTitan and Hellotracks are both described as field service management software. They appear on similar shortlists and serve some overlapping industries. But they are built for fundamentally different customers with fundamentally different operational needs. Understanding this distinction makes the choice between them straightforward. Start a free trial - deploy the same day with no implementation project.

What ServiceTitan Is Built For

ServiceTitan is an enterprise field service management platform built specifically for home service contractors - HVAC, plumbing, electrical, roofing, and similar trades businesses. It is a comprehensive operations platform that covers the entire service cycle: CRM, marketing, quoting, scheduling, dispatching, invoicing, payment collection, and reporting.

ServiceTitan's strength is the depth of its back-office integration. For a large HVAC or plumbing contractor where the same platform needs to handle lead management, technician dispatch, job costing, customer communications, and financial reporting, ServiceTitan provides that in a tightly integrated system.

The trade-off is complexity and cost. ServiceTitan is an enterprise platform with enterprise pricing. Onboarding typically takes weeks and requires significant implementation effort. The platform is designed for businesses large enough to justify that investment, typically operations with 20 or more technicians in trades-specific industries.

What Hellotracks Is Built For

Hellotracks is built around field operations visibility and coordination. It is designed for businesses that need to see where their field team is in real time, dispatch jobs efficiently, optimize routes, and generate proof of service - across any field service vertical, not just home service trades.

Same-second live location updates Route optimization for up to 100 stops per worker per day. Automatic check-in and check-out at every job site. Timesheet reports generated automatically from GPS tracking data. Proof of service documentation including GPS-tagged photography and automated job completion notifications.

Native integrations with HubSpot, Salesforce, and Monday.com keep CRM records current with field activity automatically. The no-code automation layer via Zapier and n8n extends the platform to hundreds of additional tools.

Hellotracks is not a quoting, invoicing, or CRM platform. Those functions are outside its scope by design, addressed through its integration ecosystem.

Who Should Choose Hellotracks

Hellotracks is the right choice for field service businesses that need real-time field visibility, route optimization, CRM integration, and proof of service across any industry, without the enterprise implementation complexity and cost of platforms like ServiceTitan. It is particularly well suited for operations with 5 to 200 field workers that need to deploy quickly and scale flexibly. See full pricing details

For industries not served by ServiceTitan - micromobility, bike-share, utilities, public works, field sales, medical logistics - Hellotracks is the more direct fit.

Who Should Choose ServiceTitan

ServiceTitan is the right choice for established home service contractors with 20 or more technicians that need a deeply integrated end-to-end platform covering CRM, marketing, quoting, job management, invoicing, and financial reporting. The investment in implementation and ongoing cost is justified when the full platform is being used.

For smaller trades businesses where the full ServiceTitan feature set is not needed, or for field service businesses outside the home service trades, ServiceTitan's complexity and cost typically outweigh its benefits.

Ready to see what Hellotracks can do for your field operation?

Start your free 30-day trial - deploy the same day with no implementation project.
live demo to see how Hellotracks compares to what you are currently using.

FAQs

Is Hellotracks cheaper than ServiceTitan?

Yes, significantly. Hellotracks starts at $10 per user per month for the Location plan and $12.50 per user per month for the full Dispatch plan. ServiceTitan is an enterprise platform with pricing that typically starts significantly higher and includes implementation fees. For most small to mid-sized field service businesses, the cost difference is substantial.

Does Hellotracks include quoting and invoicing like ServiceTitan?

No. Hellotracks focuses on field operations - GPS tracking, dispatch, route optimization, CRM integration, and proof of service. Quoting and invoicing are outside its scope. ServiceTitan includes these as core features. For Hellotracks users needing invoicing, integration with billing tools via the API or Zapier is the recommended approach.

How long does it take to deploy Hellotracks compared to ServiceTitan?

Hellotracks can be deployed the same day an account is created. Workers download the app, accounts are configured, and the team is live on the map within hours. No implementation project. No onboarding team required. ServiceTitan implementations typically take several weeks and require dedicated onboarding support.

Is Hellotracks suitable for HVAC companies considering ServiceTitan?

For HVAC companies that need real-time technician tracking, route optimization, automatic check-ins, and proof of service without the full ServiceTitan suite, Hellotracks is a strong alternative. See how HVAC companies use Hellotracks for the specific HVAC use case.

Does Hellotracks work for industries outside home service trades?
Yes. Hellotracks serves field service businesses across all industries including micromobility, medical logistics, utilities, public works, security, property management, and field sales. ServiceTitan is designed specifically for home service trades contractors.