If you're evaluating route optimization software for a field team, Hellotracks and OptimoRoute are two tools you're likely to encounter. Both solve the problem of planning efficient multi-stop routes. But they approach it from different directions, and the right choice depends on what your operation actually needs beyond the routing itself. See how Hellotracks route optimization fits into a complete field operations platform before you commit to a standalone routing tool. This comparison focuses on the features that matter most to operations teams making this decision in 2026.

The core question isn't just which tool optimizes routes better - it's what happens before, during, and after the route is driven. A planning tool that doesn't connect to live tracking, job management, and proof of service documentation leaves gaps that create more manual work elsewhere. Hellotracks live location tracking gives dispatchers real-time visibility of every worker as they move through their route - something a dedicated planning tool alone can't provide. If that complete picture is what your operation needs, start a free 30-day trial with no credit card and no hardware required.

What OptimoRoute Does Well

OptimoRoute is a dedicated route planning and optimization tool. Its core strength is solving complex routing problems - multi-stop routes across large numbers of drivers, time-window constraints, vehicle capacity, and workload balancing. For businesses whose primary challenge is pure route computation, OptimoRoute offers a focused, capable solution. It's designed to handle the logistics math and produce optimized sequences.

What Hellotracks Does Differently

Hellotracks is a field workforce management platform that includes route optimization as one component of a broader operational toolkit. Route optimization in Hellotracks handles multi-stop routes per field worker, with customizable settings for starting and ending location, travel mode (driving, cycling, walking), vehicle capacity, on-site time per stop, and working hour constraints. Routes can be optimized for up to 100 stops per worker per day. Where Hellotracks extends beyond routing is in what happens before, during, and after the route is driven.

Live Tracking During the Route

OptimoRoute is primarily a planning tool. Once routes are built and dispatched, visibility into how the day is actually progressing depends on separate tracking tools. Hellotracks combines route planning with same-second live location tracking. As drivers work through their routes, dispatchers see their real-time position on a live map. They can see who is on time, who is running behind, and where each worker is at any given moment. When something changes - a stop takes longer than expected, a new job comes in - the dispatcher has the context to make a fast, informed decision.

Job Management and Dispatch

In OptimoRoute, the core unit is a stop or delivery on a route. In Hellotracks, the core unit is a job - a richer record that includes the location, time window, on-site time estimate, worker instructions, custom fields, attached forms, and the history of everything that happened at that stop. Dispatchers in Hellotracks create, assign, and manage jobs from a dispatch board. They can see each worker's job list for the day, drag and drop to reassign, and communicate updates that appear immediately on the worker's mobile app. Job Groups allow related jobs to be organized and managed together.

Proof of Service Documentation

Once a driver completes a stop, OptimoRoute records the completion. Hellotracks goes further. Automatic check-in and check-out via geofencing records exact arrival and departure times per job. Workers can attach photos - each now including GPS location coordinates - and complete structured forms directly from the mobile app. Signatures can be captured on-screen. All of this is attached to the job record and available to the office immediately. Hellotracks forms make this structured field documentation a standard part of every job completion - not an afterthought. For businesses where proof of service matters - service contracts, billing verification, client reporting - this documentation is an integral part of the workflow, not an add-on.

Schedule Management

Hellotracks now supports date-based shift overrides for the next 14 days, allowing dispatchers to adjust individual workers' availability for specific dates without modifying their standing weekly schedule. This makes handling schedule exceptions - early starts, unavailability, public holidays - straightforward and precise. The job search function lets dispatchers locate any job instantly by title, address, order number, or ID, across all dates or within a selected range. Hellotracks alerts keep dispatchers informed when schedules shift or jobs change status - so exceptions are caught and handled before they become problems.

Pricing and Deployment

OptimoRoute is priced based on the number of drivers and the complexity of the routing problem being solved. Hellotracks is $10 per user per month for the Location plan (live tracking and check-ins) and $12.50 per user per month for the Dispatch plan (full job management, routing, and field reporting). There's no hardware required - workers use their own smartphones - and a free 30-day trial is available with no credit card.

Who Should Choose What

Choose OptimoRoute if your primary and almost exclusive need is solving complex routing mathematics - especially if you have very large numbers of stops, specialized vehicle capacity constraints, or advanced workload balancing requirements, and you have separate tools in place for live tracking, job management, and proof of service. Choose Hellotracks if you need route optimization as part of a complete field operations platform - one that includes live tracking, job dispatching, schedule management, and proof of service documentation, all in a single tool that field workers access from their smartphone. For most field service businesses, the combination in Hellotracks is more practical and more cost-effective than assembling multiple specialized tools that need to work together. Try Hellotracks free for 30 days - no credit card, no hardware required.

Frequently Asked Questions

1. How many stops can Hellotracks optimize per worker per day?

Hellotracks can optimize routes for up to 100 stops per worker per day. Routes are optimized with customizable settings including starting and ending location, travel mode (driving, cycling, walking), vehicle capacity, on-site time per stop, and working hour constraints.

2. Does Hellotracks provide live tracking while drivers are working through their routes?

Yes. Hellotracks combines route planning with same-second live location tracking. As drivers work through their routes, dispatchers see their real-time position on a live map and can see who is on time, who is running behind, and where each worker is at any given moment.

3. What proof of service documentation does Hellotracks capture at each job stop?

Hellotracks records automatic check-in and check-out times via geofencing at each job location. Workers can also attach GPS-tagged photos, complete structured forms, and capture signatures directly from the mobile app. All of this is attached to the job record and available to the office immediately.

4. How do date-based shift overrides work in Hellotracks?

Hellotracks supports date-based shift overrides covering the next 14 days. Dispatchers can set specific working hours for individual upcoming dates without modifying the worker's standing weekly schedule template. The override applies only to that specific date, leaving the regular schedule unchanged.

5. What is the difference between Hellotracks' location and dispatch pricing plans?

The location plan is $10 per user per month and covers live tracking and check-ins. The dispatch plan is $12.50 per user per month and includes full job management, routing, and field reporting in addition to everything in the location plan. Both plans require no hardware - workers use their existing smartphones.